Last Updated: September 2026

Welcome to Dar Al Kamboodi. These Terms & Conditions and Privacy Policy govern your use of our website, your purchase of our products, and the way Dar Al Kamboodi Agarwood Trading collects, uses and protects your personal information.

By accessing our website, placing an order, creating an account or otherwise using our services, you agree to the terms set out below.

PART A – TERMS & CONDITIONS

1. About Dar Al Kamboodi

Dar Al Kamboodi Agarwood Trading is based in Dubai, United Arab Emirates. We specialise in perfumes, Dehn Al Oud, oud oils, agarwood, agarwood chips, fragrance oils, gift sets and other fragrance-related products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorised access to our systems or customer accounts, interfere with website security, submit fraudulent orders or use our content for unauthorised commercial purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, quantities, specifications and prices displayed on our website are accurate.

However, the actual colour, appearance or packaging of a product may vary slightly due to photography, screen settings, packaging updates and the natural characteristics of certain products.

4. Oud, Agarwood and Natural Products

Oud, agarwood, Dehn Al Oud and other naturally derived products may naturally vary from one batch or piece to another.

Variations may occur in aroma, colour, texture, shape, appearance, intensity and fragrance profile. Reasonable natural variations do not necessarily constitute a product defect.

Where products are sold according to weight or quantity, including tola, grams or millilitres, the applicable product listing and confirmed order will determine the quantity purchased.

5. Fragrance Performance

Fragrance perception is subjective and may differ between individuals.

The aroma, projection, longevity and development of perfumes and oud oils can vary depending on skin chemistry, application, temperature, humidity, environment and storage conditions.

A difference in personal fragrance preference does not by itself mean that a product is defective.

6. Prices

Unless otherwise stated, all prices displayed on our website are in UAE Dirhams (AED).

Prices, discounts, promotions and product availability may change without prior notice.

Applicable taxes, delivery charges or other fees will be displayed or communicated where applicable during the ordering process.

7. Orders

Placing an order through our website constitutes an offer to purchase the selected products. All orders are subject to acceptance, payment verification and product availability.

We reserve the right to refuse or cancel an order where reasonably necessary, including due to product unavailability, incorrect pricing, payment failure, suspected fraudulent activity, delivery restrictions or technical errors.

If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded through an appropriate payment method.

8. Payments

Customers are responsible for providing complete and accurate billing and payment information.

Online payments may be processed through authorised third-party payment service providers.

Dar Al Kamboodi may undertake reasonable payment verification and fraud-prevention checks before accepting or dispatching an order.

9. Delivery

Delivery times displayed or communicated by us are estimates unless expressly confirmed otherwise.

Delivery may be affected by courier operations, delivery location, customs procedures, public holidays, weather, incorrect customer information or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

For international orders, customs duties, import taxes or other charges imposed by the destination country may be payable by the customer unless expressly stated otherwise.

10. Damaged or Incorrect Orders

Customers should inspect their products promptly after delivery.

If you receive an incorrect, damaged or materially defective product, please contact us as soon as reasonably possible.

We may request your order number, photographs, videos, packaging information or other reasonable evidence necessary to assess the issue.

11. Returns, Refunds and Cancellations

Returns, exchanges, refunds and cancellations are governed by our separate Refund & Return Policy.

Due to hygiene, authenticity, contamination and product-integrity considerations, opened or used perfumes, Dehn Al Oud and fragrance oils may not normally be eligible for return merely because of a change in personal preference.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable UAE law.

12. Intellectual Property

Unless otherwise stated, the Dar Al Kamboodi name, branding, logos, website design, graphics, product photographs, descriptions, text and other original website content are owned by or licensed to Dar Al Kamboodi.

Such content may not be copied, reproduced, distributed, modified, republished or commercially exploited without appropriate permission.

13. Website Availability

We aim to provide reliable access to our website but cannot guarantee uninterrupted or error-free operation.

We may temporarily modify, suspend or restrict website functionality for maintenance, security, technical or operational reasons.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Dar Al Kamboodi shall not be responsible for indirect or consequential losses resulting from use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and, where applicable, the Emirate of Dubai.

Any dispute shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable law requires otherwise.

PART B – PRIVACY POLICY

16. Our Commitment to Privacy

Dar Al Kamboodi respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or communicating with us.

This Privacy Policy explains the types of information we may collect and how that information may be used, stored and protected.

17. Information We Collect

When you interact with our website, we may collect information including:

  • Your full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order and purchase information
  • Account information
  • Communications and enquiries
  • IP address
  • Browser and device information
  • Website activity and cookie information
  • Other information you voluntarily provide to us

Payment-related information may be processed directly by authorised third-party payment service providers.

We do not intend to directly store complete credit or debit card details where payments are handled by third-party payment gateways.

18. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Process payments and refunds
  • Arrange product delivery
  • Send order and delivery updates
  • Respond to enquiries and customer-service requests
  • Manage customer accounts
  • Verify transactions
  • Prevent fraudulent activity
  • Improve our website, products and services
  • Maintain appropriate business records
  • Send marketing communications where permitted
  • Comply with applicable legal and regulatory obligations

19. Sharing Your Information

We may share information with trusted service providers where reasonably necessary to operate our business.

These may include payment processors, banks, delivery and logistics providers, website hosting and technology providers, professional advisers and other service providers involved in fulfilling your order.

We may also disclose information where required by applicable law, regulation, court order or governmental authority.

We do not sell or rent customers’ personal information to third parties for their independent marketing purposes.

20. Payment Security

Online payments may be processed through authorised third-party payment providers.

Payment providers may collect and process payment information according to their own privacy and security policies.

Customers should always use secure devices and networks when making online payments.

21. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use our website and improve the customer experience.

Where applicable, you may manage non-essential cookie preferences through our website’s cookie controls or your browser settings.

22. Marketing Communications

Where permitted by applicable law, we may send customers information about new products, collections, promotions, offers and other Dar Al Kamboodi updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

23. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

24. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, legal, fraud-prevention or regulatory purposes.

25. Your Privacy Rights

Subject to applicable UAE law and relevant legal exceptions, you may have rights regarding your personal information, including rights to request access to or correction of your information and, in certain circumstances, deletion or restriction of processing.

You may contact us regarding a privacy request using the contact information provided below.

26. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.

Dar Al Kamboodi is not responsible for the privacy, security or content practices of third-party websites or services.

We recommend reviewing their respective privacy policies before providing personal information.

27. Children’s Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information from children without appropriate authorisation where required by applicable law.

28. Changes to This Policy

Dar Al Kamboodi may update these Terms & Conditions and Privacy Policy periodically to reflect changes to our website, products, business practices, technology or applicable requirements.

The latest version will be published on this page with an updated revision date.

29. Contact Us

For questions regarding these Terms & Conditions, your order, or the handling of your personal information, please contact:

Dar Al Kamboodi Agarwood Trading
Dubai, United Arab Emirates

Email: contact@daralkamboodi.ae
Phone: +971 55 917 9777